To protect my time and ensure availability for all clients, a card on file is required to book all appointments. Your card may be charged in accordance with the policies outlined below.

Cancellations or appointment changes must be made at least 24 hours in advance.

• Cancellations made less than 24 hours before the appointment will be charged 50% of the scheduled service cost.

• Repeated late cancellations may result in:
  

  • A required deposit for future bookings, or

  • Restricted or blocked booking privileges

A “no-show” is defined as missing an appointment without notice.

• No-shows will be charged 100% of the scheduled service cost.

• After 3 consecutive no-shows, future booking privileges may be permanently blocked.

• Clients arriving more than 10–15 minutes late may have their appointment shortened or be asked to reschedule.

• Full service price will still apply.

• If the appointment cannot be completed due to lateness, it may be treated as a late cancellation or no-show.

• Only clients receiving services are permitted in the studio.

• Guests, children, or additional visitors are not allowed unless previously approved.

• This ensures a calm, safe, and professional environment for all clients.

Due to the nature of spa services:

• Children under 13 years old are not permitted in the studio unless receiving a scheduled service.

• A parent or legal guardian must remain present during all services for minors.

• Full payment is due at the time of service unless otherwise stated.

• A valid card on file is required for booking and policy enforcement.

• Outstanding cancellation or no-show fees must be paid in full before future bookings.

• Accepted payment methods: Cash, Debt & Credit Card, Apple Pay

• All services and products are non-refundable.

• If you are unsatisfied, please contact: theshyeffectllc@gmail.com within 48 hours of your appointment.

• Approved redos must be completed within 2 weeks of the original appointment.

• Clients are responsible for following all aftercare instructions provided.

• Failure to follow aftercare may impact results and retention.

• Redo requests due to improper aftercare may be denied.

• Clients must disclose any allergies, sensitivities, eye conditions, or medical concerns prior to service.

• The Shy Effect is not responsible for reactions or complications resulting from undisclosed conditions.

• Services may be modified or refused for safety reasons.

• First-time clients may be required to complete a consultation and/or consent form before service.

• By booking an appointment, clients acknowledge and accept all risks associated with services.

• Services may be refused if safety concerns are present.

The Shy Effect reserves the right to refuse or discontinue service at any time if a client:

• Is disrespectful, aggressive, or unsafe

• Arrives under the influence of drugs or alcohol

• Violates studio policies

• Fails to complete required consultation or consent forms

• Presents contraindications, including but not limited to:
  

  • Eye or skin infections (e.g., conjunctivitis)

  • Cold sores or herpes simplex outbreaks in the treatment area

  • Open wounds, irritation, or inflammation near the service area

  • Any contagious or unsafe condition

Services will not be performed until the condition is resolved

If you have received a lash lift from another provider and are unsatisfied with the results, you must wait up to 6 weeks before receiving another lash lift service. This protects the health and integrity of your natural lashes.